Return Policy
Return and Refund Policy
At Running Duck Studio, we take pride in creating unique, one-of-a-kind original artworks. We want you to be completely happy with your purchase.
Your Rights Under Australian Consumer Law
Your rights under the Australian Consumer Law (ACL) are not affected by this policy. If your artwork arrives damaged, is faulty, or does not match its description on the website, you are entitled to a remedy including repair, replacement, or refund as appropriate under the ACL.
Damaged or Faulty Artwork
If your artwork arrives damaged during shipping, please contact us within 7 days of delivery with photographs of the damage. We will arrange a replacement or full refund at our discretion. Please retain all original packaging as this may be required for any shipping insurance claim.
Returns for Change of Mind
As these are one-of-a-kind original handmade artworks, we do not accept returns for change of mind. Each piece is unique and cannot be resold as new once it has left our studio.
Returning Artwork
If a return is approved under the conditions above:
- Return shipping is at the buyer’s expense. Artwork must be returned in its original packaging using a tracked and insured shipping service.
- All returned artwork is inspected upon receipt. If the artwork shows signs of damage, alteration, or mishandling that occurred after delivery, the return will not be accepted and no refund will be issued.
- Refunds will be processed within 14 business days of receiving the returned artwork in acceptable condition.
In-Person Pickup Returns
Artworks collected in person from our Dayboro studio or at exhibition events may be returned in person by prior arrangement. The same inspection conditions apply — artwork must be returned in its original condition. Any artwork that shows signs of damage or mishandling after collection will not be accepted for return.
Purchases from Gallery Outlets
For artworks purchased at our partner galleries and outlets, the return policy of that specific outlet applies. Please check with the outlet directly for their terms.
Commission Work
Commissioned artworks are created to your specifications and are non-refundable once work has commenced. The 50% deposit is non-refundable. If you are not satisfied with the final piece, we will work with you to make reasonable adjustments.
Contact Us
For any return or refund queries, please contact Running Duck Studio before initiating a return. We are committed to resolving any issues fairly and promptly.
This policy was last updated on 18 February 2026.